Frequently Asked Questions
Have questions?
Chances are, we've got an answer.
Here are some common questions to help you take the next steps in your Amzara journey.
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What materials do you use in your jewellery?
Our jewellery is crafted using a variety of precious metals, including gold and platinum. We also use a range of gemstones, both natural and lab-grown, to create unique and stunning pieces.
How do I care for my Amzara jewellery?
To maintain the brilliance of your jewellery, store it in a soft pouch or box away from direct sunlight. Avoid contact with harsh chemicals and clean it regularly with a soft cloth.
Do you offer jewellery sizing?
Yes, we offer resizing services for most of our jewellery pieces. Please contact our customer service team for more information.
What payment methods do you accept?
We accept a variety of payment methods, including credit card, debit card, and PayPal. Coming soon is AFTERPAY and ZIPPAY.
Do you offer international shipping?
Yes, we offer international shipping. Shipping costs will vary depending on the destination.
What is your returns policy?
We offer a 14-day return policy for unworn Ready-to-wear items in their original condition. Custom pieces are non-refundable. Please refer to our Returns Policy for full details.
How long does shipping take?
Shipping times vary depending on your location. You can find estimated delivery times at checkout.
How does the bespoke design process work?
Our bespoke process begins with a consultation to discuss your vision. We then create a CAD design for your approval before crafting your piece.
How much does a bespoke piece cost?
The cost of a bespoke piece depends on the materials, complexity of the design, and the size of the gemstones. We will provide you with a detailed quote after the initial consultation.
How long does it take to create a bespoke piece?
The production time for a bespoke piece varies depending on the complexity of the design. We will provide you with an estimated timeline during the consultation. Usually 2-6 weeks. 8 weeks during the busy periods.
Do you offer jewellery repairs?
Yes, we offer repair services for our jewellery. Please contact our customer service team for more information and pricing.
Can you clean my jewellery?
Yes, we offer professional jewellery cleaning services. Please contact us to arrange a cleaning appointment.
Can you provide a valuation for my jewellery?
We offer jewellery valuation services for insurance purposes. Please contact us to discuss your requirements. Valuation is completed by an independent third party for $120.00aud.