Refund policy

No refund of Deposit 

You acknowledge and agree that, if you terminate this agreement after we provide or have been instructed to provide any of the Services, we will suffer loss not capable of recovery by us, and we are entitled to keep your payment of the Deposit (in the aggregate amount you have paid up to the termination date) as fair compensation for our loss.

Failure to pay balance -

Failure to pay the balance in accordance with your obligations under these terms of service gives us the right to immediately terminate this agreement. Upon termination of this agreement, we will suffer loss not capable of recovery by us, and we are entitled to: (1) retain possession of the product and deal with it (including offering for sale or redistribution) in our sole discretion; and (2) retain the deposit (in the aggregate amount you have paid up to the termination date)

Online Services -

For custom jewellery, you are entitled to request one round of variations to each design prior to commencement of any related production services, if applicable. Design changes thereafter incur a $150.00 fee. No refunds will apply to completed custom jewellery that has been signed off by you.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.  Amzara Jewellery is warranted for one year from the date of purchase against any manufacturing defects after such defects have been confirmed by our jeweller. This warranty does not cover damage arising from accidents or improper use.

Exceptions / non-returnable items

Custom jewellery cannot be returned or refunded.